Effective Date: March 1, 2025
Welcome to Skelto. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.
Information We Collect
We collect various types of information to enhance our services and ensure compliance with applicable laws.
Personal Information
• Name, email address, phone number, and profile details.
• Location information (if permitted by the user).
• Payment information, including credit card details (secured and processed through third-party payment processors).
• Communications between users, including messages and responses.
• Profile images, videos, and other uploaded content.
• Device identifiers and IP addresses for security monitoring.
Non-Personal Information
• Device type.
• Platform usage and activity logs.
• Cookies and tracking technologies for analytics and functionality improvement.
How We Use Your Information
We use your data to:
• Facilitate connections between clients and real estate professionals.
• Process payments and manage subscriptions.
• Improve platform functionality and user experience.
• Monitor compliance with our Terms of Service and Community Guidelines.
• Protect against fraud, abuse, and security threats.
• Comply with legal requirements and regulatory obligations.
• Send users service updates, account notifications, and marketing communications (with opt-out options available).
• Users may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at support@skelto.app.
Children’s Privacy
Skelto is not intended for users under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If we become aware that we have collected personal data from a child under 13, we will delete it immediately.
Information Sharing & Disclosure
Third-Party Service Providers
We may share necessary data with third-party partners who assist in:
• Payment processing (e.g., Stripe, PayPal, or other payment gateways).
• Analytics, marketing, and customer support.
• Data storage and security.
Legal Compliance & Protection
We may disclose user data if required by law or in response to:
• Law enforcement requests.
• Regulatory obligations (e.g., fair housing laws and anti-discrimination laws).
• Fraud investigations and security breaches.
User-Generated Content & Public Data
• Any information posted on public profiles, such as agent credentials, videos, or testimonials, is visible to other users.
• Users are responsible for ensuring that they do not share sensitive personal information publicly.
International Data Transfers
Skelto may process or store information using third-party services located outside your state or country. Your information may therefore be subject to different privacy laws than those in your jurisdiction.
Data Security & Storage
Security Measures
We implement security measures to protect user data, including:
• Encryption of payment data, credit card details, and sensitive information.
• Secure servers and restricted data access.
• Continuous monitoring for unauthorized access.
Data Retention
We retain personal data as long as necessary to fulfill legal, regulatory, or business purposes. Users may request account deletion, but some information may be retained for legal compliance.
Data Breach Policy
While we take every precaution to protect data, Skelto is not liable for unauthorized access, hacking, or data breaches. In the event of a breach, we will notify affected users as required by law.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
• Know what personal information we collect, use, and share.
• Request access to and deletion of your personal information.
• Opt out of the sale or sharing of your personal data (we do not currently sell personal data).
• Be free from discrimination for exercising your privacy rights.
To exercise your rights, please contact us at support@skelto.app.
Payments & Subscription Terms
Payment Information
• All payments are securely processed through third-party providers.
• Skelto does not store full credit card details but ensures security through encrypted transactions.
• Users are responsible for safeguarding their financial credentials.
Subscription Policy
• Agents who subscribe to Skelto are obligated to complete the full term of their selected subscription.
• Payments are non-refundable, and disputes regarding legitimate charges will not be honored.
• Subscriptions must be canceled before the renewal date to avoid additional charges.
• Credit cards cannot be disputed for legitimate charges, and users agree that once a payment is processed, refunds will not be provided.
User Conduct & Compliance
Profile & Content Compliance
• Users must ensure that all uploaded content complies with state, federal, and Skelto community guidelines.
• Profile pictures and videos must not contain nudity, misleading representations, or violate fair housing laws.
• Accounts posting illegal content or engaging in harassment will be permanently banned.
• Profile pictures that do not follow federal, state, or Skelto’s guidelines may result in content removal or account termination.
Meeting & Communication Liability
• Skelto is not liable for in-person meetings, disputes, or interactions between users.
• Users should take precautions, including meeting in public places and informing a trusted individual about their meetings.
• Skelto is not responsible for any physical injury, harassment, property loss, or financial damages arising from user interactions.
• Users must conduct themselves professionally and responsibly when arranging meetings.
Fraud & Misuse
• Users must provide accurate and truthful information.
• Any attempt to scam, defraud, or misrepresent services will result in immediate account termination and possible legal action.
Termination & Account Suspension
• Skelto reserves the right to remove accounts, suspend services, or ban users for violations of this policy.
• Users engaging in illegal activity, harassment, or fraudulent behavior will be permanently banned without appeal.
• Content violating state or federal laws will be reported to appropriate authorities.
• Users found guilty of harassment, fraud, or causing harm to others through the platform will have their accounts terminated indefinitely.
Changes to This Policy
Skelto may update this Privacy Policy at any time. Users will be notified of significant changes, and continued use of the platform implies acceptance of the updated terms.
The “Last Updated” date will always be posted at the top of this policy for transparency
Contact Information
For privacy-related inquiries, users may contact us at support@skelto.app.